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Belgium's Chocolate Source is the exclusive importer of Nirvana Belgian Chocolates: a premium all-natural chocolate line including gourmet truffles, seasonal chocolate assortments in gift boxes, and artisanal gourmet specialties such as fruit jellies (pates de fruits) and all-natural marzipan, nougat and other specialties.

Challenges

  • Diverse set of customers serviced through multiple sales channels and order streams (e.g. B2C, brick and mortar retailers, on-line retailers, and business promotions)
  • Integration and interfacing to numerous e-commerce sites that push order activity
  • Temperature control warehouse environment
  • Value-added gift wrapping with custom-printed cards
  • Significant seasonal peaks at Valentine's Day, Easter, Mother's Day, and Christmas
  • Expiration date tracking and management
  • Product conversion of cased chocolates
  • Pick & pack fulfillment
  • Consolidated warehouse configured to service the entire U.S. customer base 

Solutions

ÐÇ¿Õ´«Ã½ has made improvements to both systemic and operational processes. Corrective actions address any issue that might lead to a service failure. ÐÇ¿Õ´«Ã½ made improvements to the system to raise awareness of imminent expiration dates and enhanced system interfaces with the 7 different on-line retailers. Finally, ÐÇ¿Õ´«Ã½ developed detailed execution plans to prepare for seasonal volume spikes.

Results

Systemic Operations Improved By
Operational Processes Improved By
Preparedness Improved By
“The ÐÇ¿Õ´«Ã½ team does a great job of being flexible and responsive to all of our logistics needs. We operate in a dynamic manufacturing environment, and continually challenge ÐÇ¿Õ´«Ã½ with last minute changes to our just in time world, both in supporting our package operation and managing outbound distribution. Our multi-year relationship started small and each year we do more with ÐÇ¿Õ´«Ã½, as they have become a reliable and trusted asset in helping us manage the tremendous growth we experience annually.”

— VP, $1B Privately Held Food Manufacturer

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